At Minimooze, we want you to be happy with your purchase.

1. Eligibility for Exchange

   • Products can be exchanged within 7 days of delivery.

   • Item must be unused, unworn, and in its original packaging.

   • Exchange is only for size issues or damaged/defective product received.

2. Non-Exchangeable Items

   • Customized or made-to-order footwear.

   • Products on sale or clearance.

3. Process

   • Contact us on WhatsApp or Instagram within 7 days of receiving your order.

   • Courier charges for exchanges are borne by the customer, unless the product was defective or wrong item sent.

   • No cash refunds. Exchanges can be made for the same product (different size) or another product of equal value.